Shipping policy

Delivery Information and Shipping Arrangements

Claire Bill aims to provide straightforward shipping information so customers can understand the preparation process, compare available delivery services, and plan their purchases.

This policy applies to orders placed through Clairebill.com.

1. Order Handling Time

Our standard order processing period is 1–3 business days.

Weekends are excluded from this processing timeframe.

During this stage, orders may undergo payment verification, product preparation, packaging, and shipping coordination.

Public holidays, inventory checks, or unusually high order volumes may occasionally extend preparation time.

2. Delivery Services Available

Customers can select from the following shipping methods where available.

Shipping Service Shipping Fee Estimated Delivery
Ground Economy Delivery $5.99 15–25 days
Express Delivery $9.99 12–15 days

All shipping prices are listed in USD.

3. Complimentary Shipping on Orders of $45+

Customers placing qualifying orders with a merchandise total of $45 or more are eligible for free Ground Economy Delivery.

The complimentary shipping offer includes:

  • Ground Economy Delivery

  • $0 shipping charge

  • Estimated transit of 15–25 days

Express Delivery is a separate paid option at $9.99, unless a specific promotion provides otherwise.

The applicable shipping options will be presented during checkout.

4. Understanding the Estimated Timeline

There are two separate stages involved in receiving an order.

Stage One: Order Processing

1–3 business days, excluding weekends.

Stage Two: Carrier Transit

  • Ground Economy Delivery: 15–25 days

  • Express Delivery: 12–15 days

Transit estimates begin after dispatch, not when the order is first submitted.

The stated delivery periods are estimates and are not guaranteed arrival dates.

5. Shipping Delays

Although we aim to support timely delivery, certain events may affect transportation schedules.

These may include weather disruptions, customs inspections, public holidays, carrier capacity limitations, transportation interruptions, and local delivery restrictions.

Customers should refer to available tracking information for the latest shipment updates.

6. Dispatch Notifications

When your parcel leaves the fulfillment process, a dispatch notification may be sent to your checkout email address.

Where available, the notification will contain tracking information.

Please allow additional time for the carrier to activate the tracking record.

7. Shipment Tracking

Tracking information may not display a new event at every stage.

For example, updates may be limited while packages travel between transportation facilities or undergo customs procedures.

If the tracking status appears unchanged for an extended period, please contact us with your order details.

8. Delivery Address Requirements

Customers must provide a complete and deliverable shipping address.

Before submitting an order, please verify the recipient's name, street address, apartment or unit number, city, state or province, postal code, country, and contact information where required.

Claire Bill cannot guarantee successful delivery when the information provided is incomplete or inaccurate.

9. Address Changes After Checkout

If you need to correct a shipping address, contact us immediately.

Email: clairebill@gmail.com

We will make reasonable efforts to assist before the parcel enters the dispatch process.

After the shipment has been transferred to a carrier, address changes may be unavailable.

10. Multiple Shipment Arrangements

An order containing multiple products may occasionally be fulfilled in separate packages.

This means that products from the same purchase may arrive at different times.

Each shipment may have its own tracking information.

11. Missed Deliveries

If a delivery attempt is unsuccessful, the carrier may schedule another attempt, provide a collection option, or hold the parcel at a designated facility.

Please follow the instructions provided by the shipping company.

12. Undelivered or Returned Packages

Packages may be returned to the fulfillment facility due to incorrect addresses, repeated unsuccessful delivery attempts, refusal, or failure to collect the parcel.

If this happens, please contact customer support.

Any additional delivery charges or refund adjustments will be reviewed according to the circumstances and applicable law.

13. Delivery Confirmation Disputes

If tracking indicates that an order has been delivered but you cannot find it, we recommend checking your usual parcel locations, mailbox, building reception, household members, and nearby delivery areas.

You may also contact the shipping carrier for further delivery information.

If the issue remains unresolved, email clairebill@gmail.com.

14. Customs and Destination Fees

International shipments may be subject to customs duties, import taxes, handling fees, or other government charges.

Unless expressly included in the checkout amount, these charges are generally the customer's responsibility, subject to applicable law.

Customs clearance may also extend the estimated delivery period.

15. Shipping Assistance

For questions regarding delivery arrangements, shipment progress, or tracking details, please contact:

Store: Claire Bill

Website: Clairebill.com

Email: clairebill@gmail.com

Please include your order number to help us locate your shipment.